Legal

Terms and Conditions

Effective Date: February 15, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and MASI, LLC (“Company,” “we,” “us,” or “our”), governing your access to and use of the Nova OS platform, including the website nvos.ai, the application at app.nvos.ai, and all related services, features, content, and functionality (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of the Service.

If you are using the Service on behalf of a school, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and “you” shall refer to both you individually and the entity you represent.

2. Description of Service

Nova OS is an AI-powered communications and admissions management platform designed for independent K-12 schools. The Service may include, without limitation:

  • Automated and AI-assisted SMS, MMS, and voice communication services.
  • AI-powered chatbot and conversational interfaces.
  • Admissions pipeline and customer relationship management (CRM) tools.
  • Tour scheduling and calendar integration.
  • Analytics, reporting, and lead scoring features.
  • Financial aid interest tracking.

The Service is provided on an “as available” basis, and features may be added, modified, or discontinued at any time without prior notice.

3. Eligibility

The Service is intended for use by adults (18 years of age or older) acting on behalf of K-12 schools or as parents/guardians inquiring about school enrollment. By using the Service, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

4. Account Registration and Security

Certain features of the Service require account registration. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.
  • Maintain the confidentiality of your login credentials.
  • Accept full responsibility for all activities that occur under your account.
  • Notify us immediately at support@nvos.ai of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

5. SMS/Messaging Terms

By providing your phone number to a Nova OS-powered school or through the Service, you expressly consent to receive SMS, MMS, and voice communications related to your inquiry, enrollment process, or school communications.

  • Message Frequency: Message frequency varies based on your interactions, the school’s communication preferences, and the nature of your inquiry. You may receive multiple messages per conversation.
  • Message and Data Rates: Standard message and data rates may apply depending on your wireless carrier and plan. You are solely responsible for any charges incurred.
  • Opt-Out: You may opt out of SMS messages at any time by texting STOP to any Nova OS-powered number. Upon receipt, we will send a single confirmation message and cease further messages unless you re-opt in.
  • Help: For assistance, text HELP to any Nova OS-powered number or email support@nvos.ai.
  • Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier.
  • Supported Carriers: The Service is compatible with most major U.S. wireless carriers. Carrier support is not guaranteed.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or connected networks.
  • Use the Service for unsolicited commercial messaging (spam), phishing, or any form of abuse.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service.
  • Harvest, scrape, or collect user data without authorization.
  • Use the Service in any manner that could damage, disable, overburden, or impair the Service.
  • Circumvent, disable, or otherwise interfere with any security or access control features.
  • Use automated means (bots, scrapers, etc.) to access the Service without our express written permission.

Violation of this section may result in immediate suspension or termination of your access without notice or refund.

7. AI-Generated Content Disclaimer

The Service utilizes artificial intelligence and automated systems to generate responses, recommendations, lead scores, and other content (“AI-Generated Content”). You acknowledge and agree that:

  • AI-Generated Content is provided for informational and convenience purposes only and does not constitute professional advice (legal, educational, financial, or otherwise).
  • AI-Generated Content may contain errors, inaccuracies, or omissions. We do not guarantee the accuracy, completeness, reliability, or suitability of any AI-Generated Content.
  • You are solely responsible for reviewing, verifying, and approving any AI-Generated Content before relying on it or communicating it to third parties.
  • We are not liable for any decisions made or actions taken based on AI-Generated Content.
  • AI systems may produce unexpected or inappropriate responses. We implement safeguards but cannot guarantee that all outputs will be appropriate in all contexts.
  • Schools using the Service are responsible for overseeing AI-generated communications sent on their behalf and ensuring compliance with their own policies and applicable regulations.

8. Intellectual Property

The Service and all content, features, functionality, software, text, graphics, logos, and trademarks are owned by MASI, LLC or its licensors and are protected by United States and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose, subject to these Terms.

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any part thereof without our prior written consent.

User Content: You retain ownership of content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, and process such content as necessary to provide and improve the Service.

9. Confidentiality

You agree to maintain the confidentiality of any non-public information about the Service, including but not limited to pricing, features in development, technical specifications, and business strategies disclosed to you. This obligation survives termination of these Terms.

10. Fees and Payment

Certain features of the Service may require payment of fees. All fees are stated in your service agreement or order form. Unless otherwise specified:

  • Fees are non-refundable except as expressly stated in your service agreement.
  • We reserve the right to change fees upon 30 days’ written notice.
  • Failure to pay may result in suspension or termination of the Service.
  • You are responsible for all applicable taxes associated with the Service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MASI, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, INCLUDING AI-GENERATED CONTENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MASI, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless MASI, LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

  • Your use of the Service or any activity under your account.
  • Your violation of these Terms or any applicable law or regulation.
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights.
  • Any content you submit through the Service.
  • Any AI-Generated Content that you approve, modify, or distribute through or in connection with the Service.
  • Any claims by families, students, or other third parties arising from communications facilitated through the Service.

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, and without liability. Grounds for termination include, without limitation:

  • Violation of these Terms or any applicable law.
  • Conduct that we determine, in our sole discretion, is harmful to other users, third parties, or the business interests of MASI, LLC.
  • Nonpayment of applicable fees.
  • Extended periods of inactivity.
  • Request by law enforcement or government agencies.

You may terminate your account at any time by contacting us at support@nvos.ai. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination shall survive, including but not limited to Sections 7–13, 15, and 16.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the State of Delaware, and you hereby consent to the personal jurisdiction and venue of such courts.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal legal action, you agree to first contact us at support@nvos.ai and attempt to resolve the dispute informally for at least thirty (30) days.

16.2 Binding Arbitration

If the dispute cannot be resolved informally, you and MASI, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND MASI, LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

16.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

17. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and MASI, LLC regarding the Service.
  • Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
  • Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, labor disputes, government actions, power failures, Internet or telecommunications failures, or third-party service provider outages.
  • Notices: We may provide notices to you via email, SMS, or posting on the Service. Notices to us should be sent to support@nvos.ai.
  • Headings: Section headings are for convenience only and do not affect interpretation.

18. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised “Effective Date.” Your continued use of the Service after such changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.

19. Contact Us

If you have any questions about these Terms, please contact us at:

MASI, LLC
Email: support@nvos.ai
Website: nvos.ai